Shipping policy

📦 Processing Time

All orders are processed within 1–3 business days. During high-demand periods or product restocks, processing may take slightly longer — but we’ll always keep you updated!

🇨🇦 Canada-Wide Shipping

We currently ship across Canada only.

Shipping rates are calculated at checkout based on your location and order size.

🚚 Delivery Estimates

Once shipped, orders typically arrive in:

• Urban areas: 2–5 business days
• Rural/Remote areas: 5–10 business days

You’ll receive a tracking number via email once your order is on the move.

🔥 Local Pickup / Markets

Live in the Edmonton area? Keep an eye on our Instagram for local pickup and market event opportunities.

❗Lost or Damaged Packages

If your package arrives damaged or goes missing, contact us within 7 days of delivery at drunken@drunkenpho.ca with your order number and photos if applicable. We got you.

🥵 Heat Warning

We do our best to package safely, but during hot months, chili oil may shift or leak slightly during transit. Don’t worry — it’s still fire.